When 14% of your employees decide to voluntarily leave your company in one fell swoop, most organizations would hit the panic button. Yet, for Zappos, a fast-growing online retailer of shoes and fashion, this past April 30th represented an ultimatum for employees to either choose embracing a massive organizational change coined “Holocracy”, or take an […]Read more "What’s Zappos Trying to Solve With Holacracy?"
“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a Comcast retention rep was using every tactic he could to get Block to explain why he’s leaving the company after 9-years […]Read more "Metrics that Inspire"
Imagine you ran a business that virtually dominates the market. One day, you find out that a small start-up has somehow figured out a technology that lets your customers buy your product for 10% of your current price. Modern business strategy instantly focuses us on how to protect our businesses from competitors. Our instant urge […]Read more "Disruptors Don’t Play By the Rules"
When you are an established player in your industry and a new competitor emerges, the first natural reaction is to ignore them, but at the same time, keep a close watch from the corner of your eye to see what they’re up to. But what if that competitor accumulates 700,000 new customers within their first […]Read more "What’s Stopping Us From Changing Faster?"