Metrics that Inspire

“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a Comcast retention rep was using every tactic he could to get Block to explain why he’s leaving the company after 9-years […]

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Disruptors Don’t Play By the Rules

Imagine you ran a business that virtually dominates the market.  One day, you find out that a small start-up has somehow figured out a technology that lets your customers buy your product for 10% of your current price. Modern business strategy instantly focuses us on how to protect our businesses from competitors.   Our instant urge […]

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