As I was driving home the other day, I had the misfortune of getting stuck in standstill traffic for over 90 minutes. Despite trying every side street I can think of, I was just stuck – going nowhere fast! Turns out that there was a massive protest against Uber by taxi drivers who intentionally blocked […]Read more "Growth Mindset: The Only Way to Fight Disruption"
In her recent TED Talk, Margaret Heffernan, an entrepreneur, former CEO of five companies and author, discussed an experiment on productivity by evolutionary biologist William Muir at Purdue University. Muir was interested in productivity and leverages experiments with chickens for one simple reason — their productivity is easy to measure because you can just count […]Read more "There’s a Dark Side to Heroic Leadership, and It’s Haunting Most Organizations"
There’s a new battleground in business. It isn’t about money, resources, or scale. It’s not even about brand. In the past decade, Apple has been very successful at disrupting traditional industries by introducing products that offer incredible experiences to consumers and businesses. Apple fearlessly took on incumbents such as Sony, Nokia and Blackberry, who were […]Read more "This Is The New Battleground In Business"
When 14% of your employees decide to voluntarily leave your company in one fell swoop, most organizations would hit the panic button. Yet, for Zappos, a fast-growing online retailer of shoes and fashion, this past April 30th represented an ultimatum for employees to either choose embracing a massive organizational change coined “Holocracy”, or take an […]Read more "What’s Zappos Trying to Solve With Holacracy?"
“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a Comcast retention rep was using every tactic he could to get Block to explain why he’s leaving the company after 9-years […]Read more "Metrics that Inspire"
When you are an established player in your industry and a new competitor emerges, the first natural reaction is to ignore them, but at the same time, keep a close watch from the corner of your eye to see what they’re up to. But what if that competitor accumulates 700,000 new customers within their first […]Read more "What’s Stopping Us From Changing Faster?"
An organization’s greatest asset is it’s people. We’ve heard that line before. When it comes to assets, over the years organizations have refined the craft of optimizing for efficiency and effectiveness. We’ve learned to optimize production lines, supply chains, finance, and other functions so that every bit of productivity and scale can be squeezed out. […]Read more "To Improve Employee Engagement, Let’s Fix this One Thing"
In 1964, Isaac Asimov, wrote about a visit to the World’s Fair of 2014: “The world of A.D. 2014 will have few routine jobs that cannot be done better by some machine than by any human being. Mankind will therefore have become largely a race of machine tenders.” According to Carl Benedict Frey and Michael A. Osborne, […]Read more "Meet Your New Boss: How Machines Will Replace Middle Management"
Wherever you look nowadays, companies are declaring a war on complexity. According to a recent global study of 1,500 CEOs conducted by IBM, the biggest challenge CEOs face is the so-called complexity gap. Eight out of 10 leaders expect the business environment to grow in complexity, but fewer than half feel prepared for the change. […]Read more "Declaring a War on Complexity? Here’s Where to Start"
Leave it to Weird Al Yankovic to show us just how much we miss the mark when engaging with our employees and colleagues. In a song called “Mission Statement in his latest album, Yankovic puts corporate buzzwords into a parody of Crosby, Stills, Nash, & Young, highlighting just how meaningless and purposeless corporate communications have […]Read more "Goodbye Corporate Buzzwords. Hello Inspiration."