As I was driving home the other day, I had the misfortune of getting stuck in standstill traffic for over 90 minutes. Despite trying every side street I can think of, I was just stuck – going nowhere fast! Turns out that there was a massive protest against Uber by taxi drivers who intentionally blocked […]Read more "Growth Mindset: The Only Way to Fight Disruption"
In her recent TED Talk, Margaret Heffernan, an entrepreneur, former CEO of five companies and author, discussed an experiment on productivity by evolutionary biologist William Muir at Purdue University. Muir was interested in productivity and leverages experiments with chickens for one simple reason — their productivity is easy to measure because you can just count […]Read more "There’s a Dark Side to Heroic Leadership, and It’s Haunting Most Organizations"
There’s a new battleground in business. It isn’t about money, resources, or scale. It’s not even about brand. In the past decade, Apple has been very successful at disrupting traditional industries by introducing products that offer incredible experiences to consumers and businesses. Apple fearlessly took on incumbents such as Sony, Nokia and Blackberry, who were […]Read more "This Is The New Battleground In Business"
One of the things I consistently notice when speaking to employees about culture change is the finger-pointing back at senior management. I hear “They need to change” or “Management needs to change their behaviors first!”. Non-coincidentally, this exact same sentiment is shared when speaking with management. They’re saying: “Our employees don’t want to change. We […]Read more "CEOs and Employees Want Change. So Why Isn’t It Happening?"
In most corporations, strategy is almost always set at the top of the organization. It is in the domain of the CEO and the senior leadership team to determine, often in great lengths of detail, the choices that the organization will be making and how those choices will be executed. The result of this careful […]Read more "Can Strategy Ever Become an Organic Process?"
Imagine you ran an airline, but your planes would only be able to fly 30% of the time. What if you ran a utility and only generated 30% of the energy that your plants are capable of? Doesn’t sound like good business, does it? You’d likely need to make some quick decisions and get those […]Read more "Building a Better Boss"
When you are an established player in your industry and a new competitor emerges, the first natural reaction is to ignore them, but at the same time, keep a close watch from the corner of your eye to see what they’re up to. But what if that competitor accumulates 700,000 new customers within their first […]Read more "What’s Stopping Us From Changing Faster?"
When the Model T Ford was introduced in 1908, consumers were thrilled. They didn’t care that it didn’t have a roof or windshield wipers. It was better than a horse and buggy, and reinvented personal transportation. The Model T turned a page from an era of scarcity into an era of mass consumption. When Henry […]Read more "The One Word That Is Holding Us Back"
When I received the following Guest post by Ilya Bodner, it immediately resonated with me. In days that find us surrounded by smart phones, social media, and extreme consumerism, we are more aware than at any time in history of what everyone else is doing and what everyone else has, therefore surmounting pressure and influence on […]Read more "Tomorrow’s Tide"
Subject: Authority & Merit From: Jack Dorsey X-Mailer: iPhone Mail (9B206) Date: Wed, 5 Sep 2012 15:08:02 -0700 To: Square Squares, I’ve noticed a funny thing in the company. There’s been a high occurrence of folks using names, mine for instance, to push through an idea. “Jack really wants this to happen, Jack thinks this […]Read more "Name Dropping is Cheating"