There’s a Dark Side to Heroic Leadership, and It’s Haunting Most Organizations

In her recent TED Talk, Margaret Heffernan, an entrepreneur, former CEO of five companies and author, discussed an experiment on productivity by evolutionary biologist William Muir at Purdue University.  Muir was interested in productivity and leverages experiments with chickens for one simple reason — their productivity is easy to measure because you can just count […]

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Metrics that Inspire

“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a Comcast retention rep was using every tactic he could to get Block to explain why he’s leaving the company after 9-years […]

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