As I was driving home the other day, I had the misfortune of getting stuck in standstill traffic for over 90 minutes. Despite trying every side street I can think of, I was just stuck – going nowhere fast! Turns out that there was a massive protest against Uber by taxi drivers who intentionally blocked […]Read more "Growth Mindset: The Only Way to Fight Disruption"
In her recent TED Talk, Margaret Heffernan, an entrepreneur, former CEO of five companies and author, discussed an experiment on productivity by evolutionary biologist William Muir at Purdue University. Muir was interested in productivity and leverages experiments with chickens for one simple reason — their productivity is easy to measure because you can just count […]Read more "There’s a Dark Side to Heroic Leadership, and It’s Haunting Most Organizations"
There’s a new battleground in business. It isn’t about money, resources, or scale. It’s not even about brand. In the past decade, Apple has been very successful at disrupting traditional industries by introducing products that offer incredible experiences to consumers and businesses. Apple fearlessly took on incumbents such as Sony, Nokia and Blackberry, who were […]Read more "This Is The New Battleground In Business"
On February 23rd, an email popped into my inbox and caught my attention. The title must’ve been taken straight out of Apple’s product launch playbook: “Pebble’s got something special tomorrow. Be the first to see”. Pebble, who had a meteoric rise to fame by raising more than $10 million from 69,000 people on the crowdfunding […]Read more "From a Simple Email to Making One Million in 49 Minutes"
Wherever you look nowadays, companies are declaring a war on complexity. According to a recent global study of 1,500 CEOs conducted by IBM, the biggest challenge CEOs face is the so-called complexity gap. Eight out of 10 leaders expect the business environment to grow in complexity, but fewer than half feel prepared for the change. […]Read more "Declaring a War on Complexity? Here’s Where to Start"
The annual report is a state-of-the-company document used by most public companies to disclose corporate information to their shareholders. Many publically traded companies invest a lot of thought and effort into this publication, which essentially summarizes key financial data, results of operations, market segment information, new product plans, key activities, and research and development activities. […]Read more "There’s One Important Metric Missing in The Annual Report"
If there’s something most companies have in common it’s that they all claim to be customer centric. We spend a lot of time and effort on customer centricity, meticulously designing customer experiences by studying trends and developing employee manuals to ensure our customers get the best experience. When 82% of retailers say they believe they […]Read more "Got Aspirin. Seeking Someone With a Headache"
Almost every company as we know it has specialist organizations to support its business priorities. Organizations such as Finance, HR, IT and Marketing have been in existence for as long as we can remember. In most companies, domain expertise, efficiency and process execution dominate the agenda for these organizations. You get hired, promoted and measured […]Read more "New Problems, New Approaches: The Rise of the Generalist"
Across B2B sales organizations, it is no longer uncommon to see dismal statistics around the performance and productivity of the sales force. Many organizations are seeing their sales and margins erode as multiple forces drastically impact customer expectations, inflicting a major paradigm change on how companies go-to-market.In the age of the customer, their needs are […]Read more "Designing your Sales Culture for the age of the Customer"