As I was driving home the other day, I had the misfortune of getting stuck in standstill traffic for over 90 minutes. Despite trying every side street I can think of, I was just stuck – going nowhere fast! Turns out that there was a massive protest against Uber by taxi drivers who intentionally blocked […]Read more "Growth Mindset: The Only Way to Fight Disruption"
In her recent TED Talk, Margaret Heffernan, an entrepreneur, former CEO of five companies and author, discussed an experiment on productivity by evolutionary biologist William Muir at Purdue University. Muir was interested in productivity and leverages experiments with chickens for one simple reason — their productivity is easy to measure because you can just count […]Read more "There’s a Dark Side to Heroic Leadership, and It’s Haunting Most Organizations"
On February 23rd, an email popped into my inbox and caught my attention. The title must’ve been taken straight out of Apple’s product launch playbook: “Pebble’s got something special tomorrow. Be the first to see”. Pebble, who had a meteoric rise to fame by raising more than $10 million from 69,000 people on the crowdfunding […]Read more "From a Simple Email to Making One Million in 49 Minutes"
According to a recent report by Brian Solis of the Altimeter Group, 88% of companies are undergoing a formal digital transformation effort in 2014. These companies are amongst those who are realizing that digital technologies are showing no sign of slowing down and are fueling the next generation of disruptors across their industries and markets. […]Read more "Why It’s Time to Rethink the Value Proposition"
You’re sitting in a project room working on your next big product. The ideas are flowing; you have this feeling that you’re onto something. For the next few months, it is ‘all-hands on deck’ to get the product out to the market. Your team spends tireless hours planning, building, launching and marketing. A few months […]Read more "Why we have Customer Phobia"
If there’s something most companies have in common it’s that they all claim to be customer centric. We spend a lot of time and effort on customer centricity, meticulously designing customer experiences by studying trends and developing employee manuals to ensure our customers get the best experience. When 82% of retailers say they believe they […]Read more "Got Aspirin. Seeking Someone With a Headache"
A leaked internal report that looks at how the New York Times is performing in terms of its digital strategy has made headlines this past week. The comprehensive report (dubbed by some as a manifesto), was commissioned by former editor Jill Abramson in what started as skunk-works that would come up with digital projects, but […]Read more "Admitting You Have a Problem"