Building a Better Boss

Imagine you ran an airline, but your planes would only be able to fly 30% of the time. What if you ran a utility and only generated 30% of the energy that your plants are capable of?   Doesn’t sound like good business, does it? You’d likely need to make some quick decisions and get those […]

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Metrics that Inspire

“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a Comcast retention rep was using every tactic he could to get Block to explain why he’s leaving the company after 9-years […]

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Disruptors Don’t Play By the Rules

Imagine you ran a business that virtually dominates the market.  One day, you find out that a small start-up has somehow figured out a technology that lets your customers buy your product for 10% of your current price. Modern business strategy instantly focuses us on how to protect our businesses from competitors.   Our instant urge […]

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Your customers want it. Your employees want it. This is why you need it.

“Did you hear?” says Anna.   “Hear what?” I replied.   “The rumor is that John is on the way out.   I hear his numbers were not that great”. This type of water-cooler conversation happens every few seconds in most organizations.   Rumors spread like wildfire, consuming hours of productivity and stirring up many emotions. With research suggesting […]

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To Improve Employee Engagement, Let’s Fix this One Thing

An organization’s greatest asset is it’s people. We’ve heard that line before. When it comes to assets, over the years organizations have refined the craft of optimizing for efficiency and effectiveness.   We’ve learned to optimize production lines, supply chains, finance, and other functions so that every bit of productivity and scale can be squeezed out.  […]

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