As I was driving home the other day, I had the misfortune of getting stuck in standstill traffic for over 90 minutes. Despite trying every side street I can think of, I was just stuck – going nowhere fast! Turns out that there was a massive protest against Uber by taxi drivers who intentionally blocked […]Read more "Growth Mindset: The Only Way to Fight Disruption"
In her recent TED Talk, Margaret Heffernan, an entrepreneur, former CEO of five companies and author, discussed an experiment on productivity by evolutionary biologist William Muir at Purdue University. Muir was interested in productivity and leverages experiments with chickens for one simple reason — their productivity is easy to measure because you can just count […]Read more "There’s a Dark Side to Heroic Leadership, and It’s Haunting Most Organizations"
Last week, my colleague Sameer Patel put out a blog on a topic that’s been lingering in my “there’s got to be a better way to do this” pile for quite a while. The topic: Rethinking Performance Reviews. Patel’s blog, titled “Why Performance Management needs to be disrupted. Pronto”, describes what both managers and employees […]Read more "Rethinking Performance Reviews"
In most corporations, strategy is almost always set at the top of the organization. It is in the domain of the CEO and the senior leadership team to determine, often in great lengths of detail, the choices that the organization will be making and how those choices will be executed. The result of this careful […]Read more "Can Strategy Ever Become an Organic Process?"
When 14% of your employees decide to voluntarily leave your company in one fell swoop, most organizations would hit the panic button. Yet, for Zappos, a fast-growing online retailer of shoes and fashion, this past April 30th represented an ultimatum for employees to either choose embracing a massive organizational change coined “Holocracy”, or take an […]Read more "What’s Zappos Trying to Solve With Holacracy?"
Imagine you ran an airline, but your planes would only be able to fly 30% of the time. What if you ran a utility and only generated 30% of the energy that your plants are capable of? Doesn’t sound like good business, does it? You’d likely need to make some quick decisions and get those […]Read more "Building a Better Boss"
“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a Comcast retention rep was using every tactic he could to get Block to explain why he’s leaving the company after 9-years […]Read more "Metrics that Inspire"
“Did you hear?” says Anna. “Hear what?” I replied. “The rumor is that John is on the way out. I hear his numbers were not that great”. This type of water-cooler conversation happens every few seconds in most organizations. Rumors spread like wildfire, consuming hours of productivity and stirring up many emotions. With research suggesting […]Read more "Your customers want it. Your employees want it. This is why you need it."
An organization’s greatest asset is it’s people. We’ve heard that line before. When it comes to assets, over the years organizations have refined the craft of optimizing for efficiency and effectiveness. We’ve learned to optimize production lines, supply chains, finance, and other functions so that every bit of productivity and scale can be squeezed out. […]Read more "To Improve Employee Engagement, Let’s Fix this One Thing"
When I received the following Guest post by Ilya Bodner, it immediately resonated with me. In days that find us surrounded by smart phones, social media, and extreme consumerism, we are more aware than at any time in history of what everyone else is doing and what everyone else has, therefore surmounting pressure and influence on […]Read more "Tomorrow’s Tide"