Do You Have Any Friends At Work?

For many of us, this may seem like a strange question.   Do we have any friends at work? The reason the question may sound a bit ironic is that the two words; “friends” and “work” don’t always intermingle. The notion of work has traditionally encouraged people to show only their “professional” selves. In most work […]

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There’s a Dark Side to Heroic Leadership, and It’s Haunting Most Organizations

In her recent TED Talk, Margaret Heffernan, an entrepreneur, former CEO of five companies and author, discussed an experiment on productivity by evolutionary biologist William Muir at Purdue University.  Muir was interested in productivity and leverages experiments with chickens for one simple reason — their productivity is easy to measure because you can just count […]

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This Is The New Battleground In Business

There’s a new battleground in business.   It isn’t about money, resources, or scale.  It’s not even about brand. In the past decade, Apple has been very successful at disrupting traditional industries by introducing products that offer incredible experiences to consumers and businesses. Apple fearlessly took on incumbents such as Sony, Nokia and Blackberry, who were […]

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CEOs and Employees Want Change. So Why Isn’t It Happening?

One of the things I consistently notice when speaking to employees about culture change is the finger-pointing back at senior management.  I hear  “They need to change” or “Management needs to change their behaviors first!”.    Non-coincidentally, this exact same sentiment is shared when speaking with management.  They’re saying: “Our employees don’t want to change.  We […]

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Rethinking Performance Reviews

Last week, my colleague Sameer Patel put out a blog on a topic that’s been lingering in my “there’s got to be a better way to do this” pile for quite a while.  The topic:  Rethinking Performance Reviews. Patel’s blog, titled “Why Performance Management needs to be disrupted. Pronto”, describes what both managers and employees […]

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Building a Better Boss

Imagine you ran an airline, but your planes would only be able to fly 30% of the time. What if you ran a utility and only generated 30% of the energy that your plants are capable of?   Doesn’t sound like good business, does it? You’d likely need to make some quick decisions and get those […]

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Metrics that Inspire

“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a Comcast retention rep was using every tactic he could to get Block to explain why he’s leaving the company after 9-years […]

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